Forward Staging Service Delivery Manager

Forward Staging Service Delivery Manager

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The Forward Staging Service Delivery Manager oversees forward staging operations for server racks and associated components to enable real‑time delivery to data center locations. The role ensures operational readiness, precise inventory control, on‑time dispatch, compliance with customer requirements and AIT standards, serving as the subject matter expert (SME) for Forward Staging Locations.

• Own readiness of server racks, cabling, power/network components, and ancillary materials at forward staging sites.
• Coordinate real‑time dispatch to data center locations in alignment with project timelines and service level agreements (SLAs).
• Ensure proper handling, storage, and security controls for high‑value technology assets, including chain‑of‑custody documentation.
• Own data accuracy within the WMS (Extensiv) of the on‑hand inventory.
• Build and maintain delivery schedules with contingency buffers for site constraints, access windows, and appointment lead‑times.
• Optimize route plans using carrier performance, capacity, and risk data to achieve on‑time delivery and cost targets.
• Track shipments from staging through site arrival; drive proactive exception management and escalation.
• Validate Customer Reference details, serials, and condition; stage by project and rack order.
• Establish daily/weekly cycle counts and reconciliation processes; investigate variances and root causes.
• Maintain exact rack bill‑of‑materials (BOM) alignment; control revisions and substitutions.
• Maintain system‑of‑record updates (e.g., available, staged, QC hold, dispatched, installed) with timestamped audit trails.
• Enforce ESD, humidity/temperature parameters, physical access logs, and CCTV where applicable.
• Manage return flows, quarantine zones, and vendor RMA coordination.
• Publish weekly dashboards on inventory KPIs such as accuracy, shrink, and dwell time.
• Author and maintain SOPs for staging, inventory control, dispatch, and site hand‑off; embed continuous improvement plans.
• Conduct site surveys, readiness checks, and post‑mortems; standardize lessons learned across locations.
• Align labor, equipment, and storage capacity for potential forecasted project waves.
• Serve as the primary operations contact for staging/delivery projects; provide proactive milestone updates and risk mitigation plans.
• Coordinate with customer site teams and data center access protocols to ensure installation windows are met.
• Validate liability/insurance coverage for staged and in‑transit assets.
• Implement risk assessments (asset, route, facility) and mitigation measures.
• Maintain vendor relationships with third‑party warehouse providers; source new vendor partners in key markets.
• Drive the connected vendor strategy to align KPIs and client visibility with all AIT facilities and systems.
• Perform other duties as assigned and comply with all policies and standards.

• Bachelor's Degree in logistics, supply chain management, or equivalent (required).

• 6+ years in service delivery, logistics, supply chain, and data center operations (required).

• Demonstrated manager‑level expertise in inventory control (cycle counting, serial/lot control, reconciliation) and forward staging.
• Strong planning, scheduling, and carrier coordination skills.
• Excellent stakeholder communication and problem‑solving abilities.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Transportation, Logistics, Supply Chain, and Storage

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