Dispatcher​/Scheduler

• Coordinates the product movement from the CC to customers along with the return of used equipment.
• Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository.
• Supports various business channels.
• Provides back-up support for Sr. Dispatcher when applicable.
• Update delivery system 40%.
• Oracle updates and e-mail notifications 10%.
• Create routes and trip sheets 15%.
• Internal/External Customer Service 35%.
• Prints out bills of lading.
• Updates delivery system with shipping data.
• May pre-call customers.
• Emails delivery notifications to Order Processing.
• Runs and closes out open order reports.
• Makes request for certificate of insurance.
• Create routes and trip sheets for the Delivery Drivers.
• Successfully navigates through Oracle and updates Oracle CC/DFF notes.
• Ship confirms orders in Oracle on the day of delivery.
• Email the marketplaces with the following day’s delivery schedule.
• Responsible for truck ETA’s.
• Places service calls as required.
• Provides time frame authorizations.
• Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops.
• Identifies customer's needs and determines appropriate action; refers calls to appropriate party.

Basic PC and 10 key skills required. Minimum of 1 year’s customer service experience

High school diploma or equivalent education is required.