Ocean & Trucking Specialist

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team.

The Ocean & Trucking Specialist will manage ocean freight forwarding, import customs clearance, and domestic trucking activities. This position is responsible for coordinating daily transportation services for domestics and international shipments while continuously developing enhanced routes as a industry’s subject matter expert and closely managing the industry vendors. The team member will operate in a rapidly expanding, high energy and fast pace environment.

• Supports Global Logistics US Operations leaders in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations and Global Freight Forwarding Specialists
• Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s)
• Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily
• Continuously look for opportunities that will contribute to enhancement of Global Logistics
• Ensure all import documents are passed on to the customs broker in timely manner
• Works with various internal and external parties while managing international export schedules
• Ensures correct, on time, undamaged and low-cost shipping requirements are met for inbound and outbound shipments
• Maintains adequate driver coverage when required for weekdays, weekends and holidays
• Reports any discrepancies and delays while working with various freight forwarders, freight brokers and trucking companies to ensure on-time arrival
• Keeping record of trucking companies KPI
• Develop and maintain reliable carriers for timely performance
• Maintains knowledge of freight forwarding and domestics trucking regulations
• Suggest and implement corrective actions accordingly, as issues arise
• Prepare accurate shipping reports for upper management daily
• Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization
• Perform other tasks and projects as assigned by the Us Operations Supervisor
• Assist in researching new lanes/routes for global expansion
• Assist in researching new carriers, forwarders, truckers

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

• Excellent verbal and written communication skills
• Proficient in software skills, including Word and Excel.
• Ability to work with little supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Detail oriented: attention to accuracy in this…