Director of Fulfillment Operations

We are seeking an experienced and hands‑on Director of Operations to lead our fulfillment and warehouse execution in the Austin area. In this role, you will bridge the gap between high‑level company strategy and daily floor execution. This position will own the day‑to‑day performance of our warehouse facilities, managing operational budgets, driving labor productivity and scalability, ensuring safety compliance, and meeting stringent client service level agreements.

This role requires a strong leader who can proactively manage warehouse space, resources, SLAs, Warehouse Management Systems (WMS), and frontline warehouse teams.

This position is onsite - applicants must reside in the Austin area and be willing to commute to ONELIVE’s warehouse on weekdays.

• Manage daily warehouse operations leading teams in receiving, inventory control, picking, packing, shipping, and returns processing to ensure timely and accurate order fulfillment
• Own the operational budget and cost-per-unit metrics, actively identifying opportunities to reduce labor inefficiencies and operational waste.
• Ensure client processes related to onboarding, management, and ongoing communication are smooth and transparent.
• Drive adherence to client SLAs, maintaining high order accuracy rates, on‑time shipping percentages, and seamless inventory visibility.
• Lead, mentor, and develop a team of warehouse managers and support staff, while creating a leadership pipeline for personal growth and advancement.
• Partner with the COO to implement continuous improvement initiatives, lean warehousing methodologies, and facility automation upgrades.
• Ensure all facility operations comply with OSHA guidelines, safety standards, and local regulatory requirements.
• Serve as a primary point of contact for escalated client operational inquiries and participate in client onboarding reviews.

• Bachelor's degree in supply chain management, business administration, logistics, or a related field is preferred.
• 7+ years of progressive operations experience within a 3PL, warehousing, or high-volume distribution environment and staff management.
• Demonstrated expertise using and optimizing Warehouse Management Systems (WMS) and labor management tools.
• Proven track record of managing P&L operating budgets and leading large hourly work forces.
• Strong analytical skills with proficiency in analyzing operational data to forecast labor needs and throughput capacity.
• Excellent communication and problem‑solving skills, with the ability to thrive in a fast‑paced, high‑pressure logistics environment.
• Health: Medical, Dental, Vision, Life Insurance, Pet Insurance benefits for you and your family including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options.
• Retirement: 401(k) program with strong company match.
• Workplace: Work onsite ipment provided.
• Time Off: 15 days paid time off per year and paid holidays.
• Other: Occasional access to concert tickets, quarterly and EOY bonus opportunities.

Physical Requirements: Requires prolonged sitting at a desk, working on a computer, working in a warehouse environment with high and low temperatures, occasional lifting up to 40 pounds.

ONELIVE values a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees.

ONELIVE is the global leader in Unified Fan Commerce™, partnering with brands in music, sports, entertainment and more. In addition to our ecommerce technology solutions, we also provide a number of other services tailored to meet our client’s growth goals including, but not limited to: ecommerce website development, fulfillment services , customer service, VIP services, membership & fan club platform, ticketing, and more.