Operations Manager

Lab Alley is looking for a high-energy, execution-focused Operations Manager to lead our Austin warehouse facilities and drive end-to-end fulfillment for our "Essential Chemicals." Known as the "Amazon for Chemicals," Lab Alley is a rapidly growing, founder-led e-commerce platform built to make purchasing high-purity chemical compounds effortless, transparent, and fast.

In this role, you will lead daily warehouse and down packing operations-spanning bulk receiving, blending, inventory accuracy, and Haz Mat shipping-while maintaining a culture rooted in safety, speed, and continuous improvement. If you thrive where logical systems meet fast-paced logistics, we want you on our leadership team.

Daily Operations & Direct Leadership

• Operational Execution: Oversee daily receiving, down packing, inventory control, picking, packing, and shipping to maintain 99.5%+ on-time delivery and 98.9%+ inventory accuracy
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• Team Management & Development: Direct, mentor, and scale a high-performing production & warehouse team. Directly supervise two key leaders:
  Production Supervisor and Shipping Supervisor
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• Labor & Performance: Handle scheduling, cross-training, shift planning, and regular performance evaluations to optimize labor hours and throughput.

Compliance, Safety & Carrier Management

• Haz Mat & Regulatory Leadership: Enforce strict adherence to safety protocols and federal/international regulations regarding hazardous materials handling (DOT, IATA, OSHA).
• Carrier & Logistics Coordination: Partner with small parcel (UPS, Fed Ex) and freight forwarders to optimize freight costs, maintain transit SLAs, and resolve carrier delays.

Process Optimization & Inventory Integrity

• Lean & Continuous Improvement: Identify operational bottlenecks and implement Lean/5S workflows to boost throughput, lower cost-per-order, and reduce waste.
• ERP & Cycle Count Management: Lead cycle counts and reconciliation audits to guarantee real-time physical inventory aligns with our ERP platform.

Required Qualifications

• 5+ years of operations or production management experience in warehouse/fulfillment environments-preferably within chemical, pharmaceutical, specialty manufacturing, or regulated industries
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• Technical Proficiency: Hands-on experience with modern Warehouse Management Systems (WMS) and enterprise ERP platforms.
• Regulatory Compliance: Strong foundational knowledge of Haz Mat storage, down packing, and shipping regulations.
  DOT/IATA certification is a strong plus.
• Data-Driven Mindset: Proven ability to monitor and leverage KPIs (order cycle time, pick accuracy, cost-per-unit) to optimize daily capacity.
• Physical Demands: Ability to work on your feet in an active warehouse setting, including standing for extended periods and lifting up to 50 lbs safely.

Our Culture & Values

At Lab Alley, our core values drive how we work, hire, and grow together:

• CARE & GENUINE: We take immense pride in our work, look out for our teammates, and communicate directly, authentically, and transparently.
• COMMITMENT & WORK ETHIC: We are fully engaged, resilient, and focused on executing every project with precision.
• INITIATIVE & INNOVATION: We don't wait for permission to solve problems. We constantly seek smarter tools, technologies, and methods to elevate our customer experience.
• GROWTH: We foster a learning mindset-encouraging continuous development and curiosity at every level of the business.

Giving Back: We believe business should be a force for good. Through our partnership with Ecodrive, every order placed on our website plants a tree to support global reforestation and local socio-economic development.

• Comprehensive Healthcare: Medical, Dental, and Vision coverage.
• Income Protection & Wellness: Short-Term Disability, Life & AD&D insurance, Supplemental Health Options, and an Employee Discount Program.
• Financial & PTO: 401(k) retirement plan with match options and generous Paid Time Off (PTO).
• Culture & Development: Structured career growth paths, ongoing professional training, and organized team events.

Lab Alley utilizes E-Verify and performs background checks for all positions. Lab Alley is an Equal Opportunity Employer.

Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless. Often called the "Amazon for Chemicals," our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed…