Customer Engagement Representative
Listed on 2026-01-22
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Sales
Customer Success Mgr./ CSM, Sales Development Rep/SDR
This is a Customer Engagement Representative role with Qantas based in Mascot, NSW, AU
== Qantas ==
Role Seniority - mid level
More about the Customer Engagement Representative role at Qantas
A Few Notes:
This is a contract position with Qantas via Hatch, paid an hourly rate
Contract extensions and conversions to permanent positions are possible, but not guaranteed
We are looking to fill 2 vacancies for this role
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Challenge yourself to join our dynamic Qantas Sales team, a high-growth division
Take an opportunity to grow and diversify your career
At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. We won’t settle for anything less than the best outcome. We’re a high-performing team, and we each have the opportunity to add value and make an impact on the business.
As an Customer Engagement Representative, you will be responsible for identifying, maintaining and growing strategic customer revenue. You will champion the Qantas product offering and drive engagement with Qantas business accounts, executing sales strategies via the telesales channel. You will work closely with internal Qantas stakeholders and analyse customer data trends to identify opportunities for revenue growth.
You’ll have:
Experience with in airline or travel industry desirable
Customer relationship management in complex sales in a telesales environment
Ability to read and interpret booking information in Amadues desirable
Highly developed communication, organisational and influencing skills at senior levels, both internally and externally
CRM reporting systems and database management, including Salesforce use desirable
Demonstrable experience in customer account management
Ability to read and interpret customer data, via Power BI or Excel
Build and maintain strong, long-lasting client relationships
Excellent listening, negotiating and presenting skills
Strong verbal and written communicating skills
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
Be a part of something special and play your part in the Qantas story – get in touch today.
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or need for sponsorship.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 💰 Identifying and growing customer revenue
- 🏆 Championing Qantas products
- 📈 Analyzing customer data trends
- 🤝 Customer relationship management
- 🗣️ Communication skills
- 📊 Data analysis
- ✈️ Airline or travel industry experience
- 💻 CRM systems knowledge
- 🤝 Negotiation skills
A Final
Note:
This is a role with Qantas not with Hatch.
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