Resident Service

Be the Heart of Excellence at Regents Garden Group!

Are you passionate about making a meaningful impact in the lives of others? Regents Garden Group, a leader in innovative and award-winning aged care, is looking for a Resident Concierge to join our dynamic team at our Booragoon facility. With five state-of-the-art facilities across Perth, we’re renowned for our attention to detail and unwavering commitment to quality care.

About the Role
As a Resident Concierge, you’ll play a pivotal role in ensuring our residents feel welcomed, valued, and supported. Working closely with the Management team, residents, and their representatives, you’ll deliver a 5-star experience in a fast-paced, varied, and fulfilling environment.

Your responsibilities will include:

• Coordinating and personalising the admission process to ensure a smooth transition for new residents.
• Building strong relationships by providing emotional support and daily check-ins during the initial fortnight.
• Facilitating a luxury dining experience and overseeing resident mealtimes.
• Addressing concerns promptly, ensuring resident satisfaction.
• Assisting with quality activities and providing vital support to both residents and families.

What You’ll Bring to the Role
We’re looking for someone with:

• A Certificate III in Aged Care (preferred but not essential).
• Exceptional communication skills—both written and verbal.
• A strong service orientation and interpersonal skills to connect with older people.
• Creativity and problem-solving abilities to meet and exceed resident expectations.
• Compassion, empathy, and the motivation to make a real difference.

Why Join Regents Garden Group?
At Regents Garden, you’re not just part of a team—you’re part of a family. We value innovation, excellence, and the dedication of every team member to deliver world-class aged care. In this role, you’ll have the opportunity to grow personally and professionally while working in an environment that prioritises collaboration and care.

Take the next step in your career and join a team that truly makes a difference. Apply today to be a part of the Regents Garden legacy!