NetSuite Support Analyst

Description

Hinkley is hiring a Net Suite Support Analyst to provide first-level support for employees using Net Suite across the company. This role troubleshoots and resolves user issues, guides employees through everyday processes like order entry, invoicing, and purchasing, and escalates more complex issues to our Net Suite Administrator. It also includes reporting, data maintenance, and system testing, with hands-on exposure to Net Suite administration.

Success in this role comes from strong Net Suite knowledge combined with a calm, helpful approach and consistent follow-through.

What you'll do

• Be the main point of contact for Net Suite users across the company, handling requests by ticket, email, and phone
• Troubleshoot and resolve access and permission issues, transaction errors, saved searches, reports, and Suite Flow workflows
• Handle user administration: password resets, role assignments, and access requests
• Guide users through order entry, invoicing, inventory, and purchasing, and train new users on the basics
• Monitor integration errors and route them to the right team or vendor
• Escalate complex issues to the Net Suite Administrator with clear documentation and recommended next steps
• Help build saved searches, Suite Analytics Workbooks, dashboards, custom fields, and forms
• Prepare and validate CSV imports, and keep our data clean
• Test releases and system changes in the sandbox, then confirm they work in production
• Keep the knowledge base current and spot recurring issues worth fixing for good

Requirements

What you bring

• 3+ years supporting Net Suite users in a live production environment (help desk, ERP support, business systems, or similar)
• Hands-on experience with Net Suite roles and permissions, saved searches, reports, and Suite Flow
• Working knowledge of order management, inventory, purchasing, and financial processes in Net Suite
• Experience with a ticketing system such as Zendesk or Jira Service Management
• The ability to explain technical issues clearly to people who aren't technical
• Solid Excel skills and comfort with Outlook and Teams

Nice to have

• Net Suite CSV import and data validation experience
• Sandbox testing experience
• Background in accounting, finance, or order-to-cash
• An associate's or bachelor's degree in IS, business, accounting, supply chain, or a related field (equivalent experience counts)

This description reflects the key responsibilities of the role and is not intended to be an exhaustive list of duties.

About Hinkley

Hinkley is a fourth-generation, family-owned lighting company with more than 100 years of experience creating innovative, design-driven products. Guided by our mission, Life Aglow, we are committed to delivering exceptional products, meaningful experiences, and lasting relationships.

Why Join Hinkley?

We offer a competitive total rewards package that includes:

• Annual performance bonus opportunity
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Paid time off and 10 paid holidays
• Life insurance and short-term disability coverage
• Wellness and flexible spending programs
• Employee product discount program
• Community service volunteer opportunities

What to Expect Following Your Application

If selected to move forward, you'll be invited to complete a one-way video interview through Hireflix software. The interview can be completed at a time that's convenient for you, and instructions will be provided via email. The interview is reviewed by our HR team and the hiring manager.

Equal Opportunity Employer

Hinkley is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Candidates must be authorized to work in the United States. Hinkley does not sponsor employment visas.