Pharmacy Customer Service Associate

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$16.00/hr – $18.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members, including interpersonal habits and Walgreens service traits.
• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items for sale, including trade‑ups and companion items, and assist customers in locating products.
• Maintain counters and shelves clean, merchandised, and inventory accurate; check in and price merchandise as directed by store or shift leaders.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including pharmacy system use, prescription filling, counting and pouring pharmaceuticals, verifying medication accuracy, and checking for interactions.
• Report prescription errors immediately to pharmacist on duty and adhere to company policies and the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls not requiring pharmacist attention, including those to physicians.
• Process manual claims for third‑party program prescription services promptly and perform related clerical duties as assigned.
• Support inventory management activities in the Pharmacy Department, such as ordering, unpacking, checking, and storing pharmaceuticals, and file claims for warehouse overages or shortages.
• Ensure compliance with state and local laws for regulated products such as alcoholic beverages and tobacco.
• Construct and maintain displays, including promotional, seasonal, and sale merchandise, and complete resets and revisions as directed.
• Assist with separation and placement of food items and manage stock rotation using FIFO.
• Operate store systems and equipment effectively.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine services.
• Handle web pick‑up responsibilities, monitoring orders and delivering items to customers as they arrive.
• Assist exterior and interior maintenance to maintain a clean, neat, orderly store condition.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated training program or required state certification/registration.
• Attend training and complete PPLs requested by manager or assigned by corporate, acquiring continuing education credits and maintaining up‑to‑date knowledge in healthcare and pharmacy.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Approximately six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling (counting, measuring, weighing).
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.