Mobile Service Coordinator

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

• Manage RO Process
  • Mobile Service Advisor
  • RO creation
  • Ensure correct parts
  • RO closeout
  • Process payment
• Manage Parts Process
  • Coordinate with Parts Department to ensure parts availability for repair
  • Coordinate with Parts Department to add additional sales
  • Ensure Mobile Service Units are loaded with needed parts for repairs
  • Add parts to the RO as required
  • ensure unused parts are accounted for and added back into inventory
• Schedule
  • Take incoming Mobile Service requests
  • Determine scheduled day and time , maximizing route optimization
• Route
  • Utilize Route Optimization to set Mobile Service appointments
• Dispatch
  • Dispatch appropriate Mobil Service Unit and Technician for requested repair
  • Determine if repair request is within the Mobile Service scope
• Customer Communication Prior to and During Repair
  • Confirm customer appointment
  • Communicate day of Mobile Service status
• Customer Follow-Up
  • Ensure customer satisfaction
• Marketing
  • Solicit Fleet business
  • Promote Mobile Service