Front Desk Agent - Falcon Point

Overview

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY!

Falcon Point is a 59-unit Vacation Ownership resort offers a truly special mountain escape. We’re looking for a motivated, guest-focused Front Desk Agent who thrives on creating warm, seamless experiences from the very first hello. If you love working with people, stay calm in a fast-paced environment, and take pride in delivering genuine hospitality, this could be a great fit. Join a close-knit, family-friendly team where you’ll play a key role in crafting memorable stays for owners and guests alike—all in one of Colorado’s most beautiful mountain communities.

• Utilize RDP reservation software and maintain strong, accurate computer skills
• Check guests in and out of residences while confidently handling requests and inquiries
• Coordinate and respond to guest maintenance and housekeeping needs
• Serve as a knowledgeable concierge, sharing local insight and personalized recommendations

Enjoy onsite parking near Nottingham Lake and Park, just a short walk to the Riverfront Express Gondola—giving you easy access to Beaver Creek and eligibility for our Winter Wellness Incentive (Epic Merchant Pass or end-of-season bonus, based on start date).

The ideal candidate for this role legally authorized to work in the United States on an ongoing basis, without a specific end date andbrings a positive attitude, polished professionalism, and a natural talent for customer service. They are confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software. Strong computer skills are essential, along with fluency in English to ensure clear communication with guests and team members;
Spanish language skills are a valued plus. Above all, this person is approachable, reliable, and committed to delivering an outstanding guest experience.

We offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy a Quarterly CSI Survey Bonus, Paid Time Off, and Paid Sick Time. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounted gym membership at The Athletic Club Westin, discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program.

We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at