Front Desk Agent

Front Desk Agent – Hyatt Vacation Ownership

Hourly Rate: $25.00
• Targeted Final date to receive applications: 01/22/2026

We are looking for a Front Desk Agent to join Hyatt Vacation Club (HVC) and help our owners/guests create memorable vacation experiences. As a Guest Services Agent you will assist with check‑in, answer questions, and coordinate services.

• Check owners/guests into their villas, review property amenities, services, hours of operations, and local areas of interest.
• Actively listen and respond positively to guests’ questions, concerns, and requests; contact other departments to resolve issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with owners/guests to ensure their requests or problems have been met to satisfaction.
• Answer telephone calls and route calls to the proper department.
• Assist with bellman and runner duties as required.

• Welcome and greet guests, anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

• Available to work various shifts, holidays, and weekends.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping; stand, sit, or walk for extended periods.
• Lift/Carry/Push/Pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening as per company policy.
• Specific duties may differ by property, team size, or facility.

• Competitive pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit union membership
• Tuition reimbursement
• Professional counseling & family support; growth and development opportunities
• Free on‑site parking
• Department celebrations & associate appreciation week
• Monthly associate recognition and reward programs
• Paid time off, paid sick leave per Colorado law, paid holidays, paid floating personal days
• 401(k) retirement savings plan, employee stock purchase plan, group life/disability insurance
• Employee assistance program

Hyatt Vacation Ownership is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.