Vice President Operations

Vice President of Multi-Family Operations

East West Hospitality is building a new luxury multi‑family operating platform and is seeking a senior leader to shape and lead this next phase of growth.

Pay Range
: $150,000 / yr – $220,000 / yr (bonus eligible)

What You Will Do Build & Lead the Multi‑Family Business

• Create and execute the long‑term strategy for East West Hospitality’s multi‑family division.
• Design a scalable operating platform, including brand standards, service model, systems, and playbooks.
• Lead organizational design, staffing models, and leadership development across markets.
• Establish KPIs, performance benchmarks, and operational scorecards.

Own Financial Performance

• Full divisional P&L ownership with accountability for NOI, margins, and operational efficiency.
• Oversee pricing strategy, rent structures, renewals, and expense management.
• Develop and manage financial models, budgets, and performance forecasts.
• Partner with ownership groups on capital planning, reinvestment strategies, and long‑term value creation.

Partner with Developers & Investors

• Serve as the primary operational partner to developers, asset managers, and capital partners.
• Provide operational input during design, programming, amenity planning, and technology selection.
• Support underwriting, operating proformas, and management agreement discussions.
• Represent East West Hospitality in investor and developer conversations and industry forums.

Set the Standard for Resident Experience

• Establish a luxury, hospitality‑infused resident experience that differentiates East West in the market.
• Ensure consistency in service delivery, communication, and community engagement across properties.
• Oversee resident satisfaction, reputation management, and retention strategies.

Lead Operations at Scale

• Guide lease‑up strategy for new developments and corrective action for underperforming assets.
• Oversee systems selection and implementation (property management platforms, pricing tools, resident apps, access control, emerging technologies).
• Ensure compliance with regulatory, safety, and insurance requirements.

Location

This role is based in Colorado and may be located in the Denver/Front Range or Eagle County area. Regular travel to operating and development sites is expected.

Employment Type

Full Time, Year‑Round

Pay Rate

$150k – $220k annually, bonus eligible.

Closing

01/31/2026 or until filled.

Who You Are

• Senior leader who has built or scaled a multi‑family or residential platform, not just managed properties.
• A strategic mindset with the ability to translate vision into execution.
• Deep operational credibility in luxury or institutional multi‑family.
• Comfort operating at the intersection of operations, development, finance, and brand.
• A leadership style that builds trust, accountability, and high‑performing teams.
• A hospitality‑driven approach to residential living.

Qualifications

• 10+ years of progressive leadership experience in multi‑family or mixed‑use operations, including 5+ years at a senior or executive level.
• Demonstrated success launching or scaling a property management platform or business line.
• Experience leading lease‑up and stabilized luxury communities across multiple markets.
• Proven P&L ownership and strong financial acumen.
• Experience collaborating closely with developers, GC teams, asset managers, or investors.
• Strong understanding of hospitality‑driven service standards and high‑end residential brands.
• Bachelor’s degree in business, real estate, hospitality, or related field preferred.
• CPM, CAM, or similar professional designation preferred.

Additional Benefits

• Unlimited Time Off & Paid Sick Time
• $1,000 Wellness Bonus / Year
• 401(K) Plan with Discretionary Employer Match
• Discounts at Marriott properties worldwide
• Sabbatical Program
• $500 Referral Program

Why East West Hospitality

East West Hospitality is a values‑driven organization with 40 years in luxury hospitality, resort operations, and residential communities. Our culture is defined by:

• Authentic hospitality
• Care for place and people
• Long‑term partnerships
• Excellence without pretense

Seniority level

Executive

Job function

Strategy/Planning and Business Development

Industries

Hospitality

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