Veterinary Receptionist

Progressive Animal Wellness (PAW) is seeking an outgoing Client Service Representative to become the next member of our team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi‑tasking between a multi‑line phone system and in‑person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast‑paced customer service who are friendly and outgoing, detail‑oriented, excellent at multi‑tasking, and committed to contributing to a team‑focused environment.

This is a full‑time position with a 4x10 schedule
, with availability needed Monday–Friday and one rotating Saturday per month.

• Compensation: $19–$22 per hour, for each hour worked*
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform Allowance

• 3+ years of client service experience
• Previous veterinary experience is REQUIRED
• Proficiency in the following skills:
  • Multi‑line phone system management
  • Appointment scheduling & client communication
  • Payment processing and accurate financial transactions
  • Professional, compassionate interactions in a high‑volume environment

Progressive Animal Wellness (PAW) is a thriving 4‑doctor small animal hospital known for its upbeat, team‑centered culture, high‑quality medicine, and strong community reputation. Founded in 2011, PAW has grown into a 20+ member team with exceptionally low turnover and a supportive, collaborative atmosphere.

Our modern facility features advanced dental capabilities, ultrasound and echocardiography services, in‑house diagnostics, and a recent expansion that added more space for patient care and client comfort. The team works cohesively across departments,
values humor and respect
, and is led by engaged leadership who prioritize communication, efficiency, and a positive workplace environment.

If you’re looking to join a practice that blends excellent client service with a welcoming, high‑performing team, PAW is the place to build your career.

* To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
** During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws.

WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.