Customer Support Representative

Customer Support Representative

Job searching is a lot better with someone in your corner. Kelly® Professional & Industrial is seeking a Customer Service Representative to work at a leading organization in Avon, CT. Sound like something you're interested in? We'll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

Salary/Pay Rate/Compensation: $19.00/hour | Weekly Pay

Shifts:

Monday-Friday | 10:00AM – 6:00PM & 11:00AM – 7:00PM | Full-Time

Why you should apply to be a Customer Service Representative:

• Competitive pay rate with temp-to-hire opportunity
• Join a compassionate team dedicated to supporting Medicare participants
• Safe, professional work environment with compliance-focused training
• Gain valuable experience in the healthcare and insurance industry

What's a typical day as a Customer Service Representative? You'll be:

• Serving as the primary point of contact for Medicare members, providers, pharmacies, and insurance carriers
• Assisting with claim and prescription-related issues via phone and email
• Clearly explaining benefits and resolving inquiries with patience and care
• Ensuring timely and accurate documentation of all member interactions
• Collaborating with internal teams to research and resolve complex cases
• Following up consistently to ensure issues are fully resolved
• Maintaining compliance with industry regulations and completing all required training

This job might be an outstanding fit if you:

• Have previous customer service experience, ideally in a healthcare or insurance environment (must have)
• Possess knowledge of Medicare, Medicare Part D, and general insurance terminology (preferred)
• Demonstrate excellent verbal and written communication skills
• Show strong problem-solving and organizational abilities
• Can multi-task, stay focused, and pay close attention to detail
• Are proficient in Microsoft Outlook, Word, and Excel
• Are comfortable navigating internal databases and web-based platforms
• Exhibit patience, empathy, and professionalism

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Representative today!