Orthodontic Treatment Coordinator

Orthodontic Treatment Coordinator

Dental Associates of CT – Pediatric Dental Center of Avon – an office within Dental Associates of Connecticut. Our mission is to provide quality dental and personal care in a relaxed and comfortable environment.

• Patient Consultation & Education
  • Serve as the main point of contact for new orthodontic patients.
  • Explain treatment options, timelines, and the doctor’s recommendations in a clear, supportive way.
  • Answer patient and parent questions, involving the doctor as needed.
  • Help set realistic expectations and reinforce the benefits of orthodontic care.
• Financial Coordination
  • Present treatment plans and review associated fees.
  • Explain insurance coverage, financial policies, and available payment options.
  • Assist with insurance claims and pre-authorizations when needed.
  • Convert exams into signed contracts to support production goals.
• Scheduling & Coordination
  • Schedule exams, observation appointments, and treatment start dates.
  • Coordinate with the PDC pediatric team and Oscar Gonzalez general team to ensure seamless interdisciplinary care.
  • Communicate treatment decisions to the orthodontist and clinical team.
  • Monitor recall lists and follow up with patients who haven’t started treatment.
  • Ensure all necessary forms and records are complete.
• Case Management & Patient Follow-Up
  • Track patient progress in the practice management system.
  • Maintain communication with clinical and administrative teams.
  • Help resolve patient concerns or complaints professionally.
  • Follow up with patients who miss appointments or delay treatment.
  • Support communication with referring offices.
• Marketing & Practice Growth
  • Assist with events such as Invisalign promotions, patient contests, and office marketing activities.
  • Partner with office managers and the marketing team on orthodontic outreach.
  • Help maintain referral relationships by supporting communications and doctor outreach.

• Experience in orthodontics, dentistry, customer service, or a related field preferred.
• Strong communication and presentation skills, both verbal and written.
• Ability to learn and use orthodontic terminology and procedures.
• Friendly, professional, and patient-focused demeanor.
• Comfortable discussing finances and treatment plans.
• Strong organizational skills and ability to manage multiple priorities.

• 401(k) and 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

• High school diploma or general education degree (GED)
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in Avon, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!

• Four clinical days (three days in Avon and one day in West Hartford) and one administrative day

Salary: $17-$23 per hour