Office Administrator Home Care Client Support

Benefits:

Weekly pay via Direct Deposit

Bonus based on performance

Company parties

Competitive salary

🌟 Join the Enchanted Hearts Home Care Team in Indianapolis, Indiana! 🌟

Are you ready to make a meaningful impact in the lives of others? At Enchanted Hearts Home Care, we're dedicated to providing exceptional care and support to those who need it most. Join our compassionate team and start a fulfilling career today!

Monday to Friday: 35 hours per week (Part‑time); 9am to 4pm (Office Hours)

Competitive rate of $18 (with potential for bonus incentives)

Enchanted Hearts Home Care is a dedicated provider of home care services, specializing in personalized care that empowers individuals with disabilities to thrive in their own homes and community. We foster a supportive, collaborative work environment where our team members are encouraged to grow professionally and personally. We believe in maintaining a culture that values trust, teamwork, and commitment to both our clients and our staff.

Compassion:
We treat everyone with kindness, empathy, and respect.

Integrity:
We operate with honesty and transparency in all interactions.

Excellence:
We are committed to delivering the highest quality of care and service.

Teamwork:
We believe in collaboration and supporting one another to achieve our goals.

Client‑Centered Care:
We focus on meeting the unique needs of each client, ensuring their comfort, safety, and well‑being.

The Office & Field Support Coordinator plays a vital role in keeping daily operations organized, ensuring clients and caregivers are supported, and maintaining accurate schedules and documentation. This position provides a mix of in‑office administrative support, caregiver and client coordination, and occasional field errands.

When the Care Coordinator is in the field, you’ll confidently ensure nothing falls through the cracks. From handling time‑sensitive client enquiries to maintaining accurate care records and coordinating staff schedules, your contribution will directly impact the quality of care we deliver and the reputation we uphold.

Create and maintain caregiver schedules in Care Smartz, ensuring hours match each client’s authorized NOA (Number of Authorized hours).

Review NOAs received via fax and enter correct service type, Medicaid number, and monthly hours into Care Smartz.

Monitor upcoming authorizations and expiration dates, updating as needed.

Coordinate with Care Coordinator and Caregivers to fill open‑shifts or schedule adjustments promptly.

Answer incoming calls, transfer or respond as appropriate compassionately;
Assist with overflow calls when the Care Coordinator is unavailable.

Conduct 30‑day client check‑in calls to monitor satisfaction, note changes in health or care needs, and record updates.

Communicate with caregivers about compliance requirements, expired documents, or missing timesheets.

Collect missing caregiver paperwork (e.g., Timesheets and TB test results) and submit via email when needed.

Assist with general inquiries from clients, caregivers, and case managers via phone, email, and text.

Track and update caregiver TB test results (valid for 2 years).

Contact caregivers when renewal is needed and file updated documents in the client’s folder.

Maintain organized compliance folders (digital and paper).

Open and sort mail; deliver relevant documents to the correct team members.

Maintain office supplies and perform supply runs (Walmart, Kroger, etc.) for essentials such as paper products, drinks, and front desk items.

Keep the office organized and tidy, ensuring a professional environment.

Coordinate routine maintenance and cleaning for company vehicles (oil changes, brake checks, car washes, etc.).

Drop off and pick up vehicles from Prime Car Wash or Crew Car Wash as needed.

Transport clients to medical appointments or meetings as assigned (e.g., when the Care Coordinator is unavailable or attending BDS meetings).

Represent the company…