Housekeeping Manager

MHG Hotels is a distinguished hotel owner and management company with a diverse portfolio of properties across key markets in the United States. Guided by the mission “Simply… A Passion for People,” the company emphasizes integrity, professional growth, and a people-focused approach. MHG Hotels operates properties affiliated with leading brands such as Marriott, Hilton, and Choice Hotels, maintaining a strong commitment to excellence in hotel investment, development, and management.

Team members benefit from an inclusive and positive work environment that supports both professional advancement and personal development. Joining MHG Hotels means becoming part of a collaborative team dedicated to delivering exceptional guest experiences and continuous innovation in hospitality.

The Housekeeping Manager is a full-time, on-site role located in Avon, IN, responsible for overseeing all housekeeping operations to ensure clean, safe, and welcoming guest areas and back-of-house spaces. Day-to-day responsibilities include supervising housekeeping and laundry staff, organizing work schedules, assigning tasks, and monitoring quality and efficiency. The role involves inspecting guest rooms and public areas, managing inventory of cleaning supplies and linens, and ensuring adherence to brand standards, safety protocols, and cleanliness guidelines.

The Housekeeping Manager also collaborates with front desk and maintenance teams to address guest requests and room status updates, supports hiring and training of team members, and promotes a positive, service-oriented work environment. This position plays a key role in maintaining guest satisfaction and supporting overall hotel performance.

• Strong supervisory skills, including team leadership, scheduling, and performance coaching.
• Experience with housekeeping and laundry operations, including room cleaning standards and linen care.
• Customer service and communication skills to interact effectively with guests and team members.
• Ability to participate in hiring, onboarding, and training housekeeping staff.
• Knowledge of hotel cleanliness and safety standards, including OSHA and brand guidelines.
• Organizational and time-management skills, with attention to detail and consistency.
• Prior hotel housekeeping or hospitality management experience preferred.
• Ability to work on-site, including weekends and holidays as needed, and perform some physical tasks (standing, lifting, bending).
• High school diploma or equivalent required; additional hospitality or management education is a plus.