Information Technology Help Desk
Job in
Avon, Hendricks County, Indiana, 46123, USA
Listed on 2026-01-12
Listing for:
eJAmerica
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:
- Basic network configuration and troubleshooting (static IP, DHCP, DNS)
- Microsoft 365 Support
- Print and File share services
- Hardware Break‑fix/Replacement
- Patch Management
- Application installation and troubleshooting
Job Description
- Over 5 years of hands‑on experience in desktop support and end‑user computing.
- Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
- Proficient in Microsoft 365 support (Outlook, Teams, One Drive, SharePoint, Office apps).
- Strong experience with endpoint security tools like Defender for Endpoint, Crowd Strike, Bit Locker, and secure boot.
- Experienced in using tools like SCCM, Intune, Workspace ONE, and Manage Engine for system management and remote support.
- End‑to‑end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.
- Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
- Comfortable with remote support tools such as RDP, Team Viewer, Any Desk, and enterprise solutions.
- Capable of documenting solutions and creating user-friendly knowledge base articles.
- Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
- Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
- Proactive, detail‑oriented, and passionate about improving end‑user experience through reliable IT support.
- ITIL V4 Foundations
- Microsoft 365 Certified:
Fundamentals - MS‑900
- Associate
- Full‑time
- Information Technology
- IT Services and IT Consulting
Referrals increase your chances of interviewing at eJAmerica by 2x
Benefits- Medical insurance
- Vision insurance
- 401(k)
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