Information Technology Field Technician
Job in
Avon, Hendricks County, Indiana, 46123, USA
Listed on 2026-11-04
Listing for:
eJAmerica
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Working schedule: 7.00 AM to 4.00 PM EST
- Regional Support
. The Selected Resource will be open to travel for about 2 hrs. The mileage will be reimbursed. - Occasional quarterly travel of 2 to 3 days may be required based on business needs. All accommodation expenses will be arranged and paid in advance by our company.
- Regional resources are preferred to be located in the following offices:
Midwest Region - Avon, IN. - 24/7 on-call support.
The Deskside support member should have strong technical knowledge and hands-on experience on below technologies:
- Basic network configuration and troubleshooting (static IP, DHCP, DNS)
- Microsoft 365 Support
- Print and File share services
- Hardware Break-fix/Replacement
- Patch Management
- Application installation and troubleshooting
Job Description
- Over 5 years of hands-on experience in desktop support and end-user computing.
- Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
- Proficient in Microsoft 365 support (Outlook, Teams, One Drive, SharePoint, Office apps).
- Strong experience with endpoint security tools like Defender for Endpoint, Crowd Strike, Bit Locker, and secure boot.
- Experienced in using tools like SCCM, Intune, Workspace ONE, and Manage Engine for system management and remote support.
- End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
- Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
- Comfortable with remote support tools such as RDP, Team Viewer, Any Desk, and enterprise solutions.
- Capable of documenting solutions and creating user-friendly knowledge base articles.
- Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
- Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
- Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Relevant technical & process certifications:
- ITIL V4 Foundations
- Microsoft 365 Certified:
Fundamentals - MS-900
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