Manager, Operations - Omni Channel - 1st Shift

Manager, Operations - Omni Channel - 1st Shift

Manager, Operations - Omni Channel - 1st Shift

Position Title: Operations Manager

Function: Operations

Grade: 180

Reports To: General Manager

FLSA Status: Exempt
Location: ODC (Avon, IN) (not remote)

Shift: 1st Shift Monday - Thursday Days

Target Hire Date: February 2026

Your role at Sephora...

It takes a lot of behind-the-scenes effort to make sure our stores have the right products in the right place at the right time to fuel our clients' beauty obsessions. That’s where our operations team comes in, to keep our stores and our customers looking beautiful and being their best. As our Operations Manager you will be accountable for the efficient day-to-day operation of a shift or an assigned department within the Distribution Center.

The emphasis is on managing numerous operational activities to ensure the production floor is working in a balanced and productive fashion with respect to operational and service delivery goals.

Your responsibilities include...

Leading the team with operational excellence. In this role you will be responsible for the supervision of other exempt and non-exempt staff within an assigned shift or department including the oversight of safety and housekeeping/sanitation activities and programs. You will achieve success by demonstrating business leadership throughout the organization by using independent discretion to create, and achieve short and long term strategic and tactical plans for the DC guided by broad principles, objectives, and standards.

• Drives Results. Own and develops plans for promoting team collaboration and accountability for meeting performance objectives, while building, motivating and leading cross-functional teams across the organization to achieve the objectives of the company. Ensures that direct reports have the support they need to effectively manage their departments through proper coaching and development. Manage the efficient allocation of equipment and labor resources to respective departments to ensure service levels and budgets are consistently met.
• Collaborates. Leverages Maintenance, Asset Protection, Human Resources, Finance, and other key support groups to integrate and align efforts across DC’s and its functions in retail and e-commerce environments. Develops preventative measures that analyze quantitative, qualitative and trend data and makes decisions based on this data that will positively impact productivity. Contributes to policy and program development through consistent administration and execution of policies/guidelines that effect daily work activities.
• Engages & Inspires. Helps others grow by administering policies/guidelines fairly that directly affect work activities which include counseling associates consistently on performance and behavioral concerns. Successfully role models teamwork and demonstrates a collaborative approach when working with staff, associates and management. Passionately leads others in company safety, performance, state and OSHA rules, policies and regulations to ensure safe working practices. Ensures a strong commitment and active participation in employee engagement strategy and people-oriented culture.
• Demonstrate our Sephora values. Grow Together, Win Together;
  Imagine Fearlessly and Make it Happen;
  Inspire, Uplift, and Create;
  Lead with Passion and Heart; and Welcome All to the World of Beauty.

We would love to hear from you if you have...

• Five to ten years of relevant / related work experience in a distribution center environment.
• Previous experience in working with a Warehouse Management System (WMS) and/or ability to quickly develop a proficiency in such systems as Blue Yonder, Autostore or Pouch Packing.
• Ability to quickly develop a comprehensive understanding of all aspects of the production floor to include Inbound, Outbound/Shipping, Dotcom and Inventory Control.
• Ability to delegate and develop exempt leaders and lead large teams up to 300 associates.
• Knowledge of distribution operating systems and all aspects of warehouse, production and logistics and transportation-related activities.
• Must be flexible and adaptive to respond to fast paced high-volume…