Manager, Technical Training, DC

Position Title: Manager, Technical Training, DC

Departments: Logistics

Function: Operations

Grade:180

Reports To: Assistant General Manager, WDC

FLSA Status: Exempt

At Sephora, our people create and drive our success. We know that delivering the best products, services, and experiences to our clients requires flawless execution. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

As our Manager, Technical Training, DC at the Omnichannel Distribution Center (ODC) in Avon, Indiana, you will be responsible for the planning and execution of all training programs for non-exempt operations personnel at the ODC, driving enhanced employee skills and performance in alignment with company objectives.

This includes all technical training, systems training, job-related training, as well as safety and regulatory training. You will work collaboratively with DC Operations Leaders and Industrial Engineers to identify training needs, create all applicable training curriculum and materials, track training completion, and assess training effectiveness. You will also manage and develop the ODC Training Coordinators, enhancing their skills and expertise to ensure all training programs meet safety and regulatory requirements, which contributes to a highly skilled, efficient workforce and drives operational excellence throughout the ODC.

Strong communication, organizational, and analytical skills are essential for success in this role.

You will work collaboratively with Leadership to accomplish the following:

• Maintain a high level of technical proficiency in warehouse management systems (Blue Yonder), material handling equipment (MHE), and other technical equipment, and ensure training programs reflect current technologies and best practices.
• Develop and revise training manuals, curriculum, reference materials, testing/evaluation procedures, multimedia aids, and other educational resources, for technical and job-related training for operations, inventory control, inbound, and other indirect functions. Ensure training is adapted for varying levels of application (i.e. managers, coordinator, warehouse associates, etc.)
• Collaborate with Environmental Health and Safety (EHS) manager to develop, deliver, and support compliance training programs for all Sephora and temporary staff (hourly and exempt), encompassing safety protocols, OSHA, Haz Mat, and DOT compliance requirements.
• Conduct on-going needs analysis to determine the skills gaps at the ODC and work with the DC Leadership team to create ongoing training plans to address these skills gaps and refine standard operating procedures (SOPs) to improve efficiency.
• Develop job-related soft skill curriculum targeted for non-exempt operations roles.
• Identify and implement key metrics to assess the effectiveness of training programs and their impact on departmental performance.
• Develop the training team for the ODC, creating the Train the Trainer curriculum, and trainer selection criteria and process. Provide ongoing evaluation and recommendations for performance improvement.
• Develop Training Coordinators to enhance their skills and impact and achieve key business initiatives.
• Utilize and administer the Learning Management System (LMS) to track training progress, manage content, and generate reports.
• Develop and maintain a comprehensive training matrix to track employee training across all functions, ensuring the building maintains agility and meets cross-functional training requirements.
• Stay abreast of the latest trends and best practices in training and development, recommending and implementing innovative approaches to enhance learning effectiveness.
• Conduct regular audits of training programs and records to ensure compliance with regulatory requirements and company policies.

• Deep understanding of adult learning theories, instructional design, and various training methodologies (e.g., classroom, e-learning, on-the-job training).
• Thorough knowledge of distribution center operations, including receiving, picking, packing, shipping, and inventory management processes.
• Knowledge of Warehouse Automation systems, material handling equipment (MHE), and other technical equipment used in the distribution center
• Ability to design and develop engaging and effective training materials, including presentations, manuals, job aids, and e-learning modules.
• Excellent presentation and facilitation skills to deliver training programs to diverse audiences.
• Ability to analyze training needs, identify performance gaps, and develop effective solutions.
• Ability to build relationships and collaborate effectively with DC Operations Leaders, Engineering, HR, and other stakeholders.
• Excellent organizational and time management skills to manage multiple projects and meet deadlines.
• Ability to understand and implement technological and…