Xfinity Retail Sales Consultant

Overview

Join to apply for the Xfinity Retail Sales Consultant role at Comcast
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

$24.94 + Hourly ($17.25 Base Rate + $1330/month Targeted Commission)

The housing allowance is payable as taxable income and is contingent upon employment in designated work locations. Should an employee transfer to a non‑eligible location, the housing allowance will be discontinued. Eligibility for the housing allowance requires a regular work schedule of 40 hours or more per week. This allowance is in addition to the base hourly wage and any applicable commissions.

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Solving customer issues, answering questions, assisting with accounts, upgrading services, and processing requests.
• Providing expert‑level understanding for customers and Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.

• High School Diploma or equivalent.
• Generally requires 2‑5 years of related experience; preference for consumer electronics/wireless retail sales experience.
• Ability to work a flexible schedule, including evenings, weekends, holidays, variable schedules, and overtime as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and stand and move about the store constantly.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be an enthusiastic learner and advocate of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – join huddles, make call backs, and help us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors, and our communities.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Comcast X‑FINITY courtesy services;
  Discount tickets to our Universal Resorts;
  Paid Parental leave;
  Tuition reimbursement up to $8,000;
  Paid Time Off; 401(k) Savings Plan with up to 6% matching.
• …and much more.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Resilience
• Critical Thinking & Problem Solving
• Communication
• Professional Integrity

This information has been designed to indicate the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will provide reasonable accommodation to individuals with disabilities to participate in the application process, perform essential job functions, and receive other benefits. Comcast is an equal‑opportunity workplace considering all qualified applicants without regard to protected characteristics.