Traffic Operations Supervisor

Traffic Operations Supervisor

Willoway Nurseries, Inc. invites applicants for the Traffic Operations Supervisor position.

• Demonstrate leadership abilities to effectively coordinate teams and communicate expectations clearly in a fast-paced transportation environment.
• Supervise and assign daily work to seasonal and full-time company drivers to ensure compliance with company standards.
• Dispatch loads built and assigned by the Routing Specialist to Willoway Drivers, using Willoway standards.
• Communicate schedule or duty changes with drivers promptly.
• Manage on-the-road issues (delays, breakdowns, delivery issues).
• Handle escalated service failures or disputes with internal drivers.
• Collaborate with Traffic Manager to optimize productivity in carts, drivers, and 3rd party hauling.
• Direct inbound and outbound shipments, shuttle operations, third-party services, and inter-company transportation.
• Coordinate with 3rd Party Stone Haulers on schedules, safety and execution.
• Build, expand and manage 3rd Party relationships.
• Work with the Routing Specialist on billable rates for 3rd Party Services.
• Negotiate and renew 3rd Party contracts for next season.
• Review and manage KPIs pertaining to drivers, efficiency, and the cart program.
• Own the Cart Program.
• Maintain Rack Inventory Management to meet operational requirements—work with Routing Specialist and shipping docks in the process.
• Utilize the CC Database for cart recoveries.

• Demonstrate leadership abilities to effectively coordinate teams and communicate expectations clearly in a fast-paced transportation environment.
• Supervise and assign daily work to seasonal and full-time company drivers to ensure compliance with company standards.
• Dispatch loads built and assigned by the Routing Specialist to Willoway Drivers, using Willoway standards.
• Communicate schedule or duty changes with drivers promptly.
• Manage on-the-road issues (delays, breakdowns, delivery issues).
• Handle escalated service failures or disputes with internal drivers.
• Collaborate with Traffic Manager to optimize productivity in carts, drivers, and 3rd party hauling.
• Direct inbound and outbound shipments, shuttle operations, third-party services, and inter-company transportation.
• Coordinate with 3rd Party Stone Haulers on schedules, safety and execution.
• Build, expand and manage 3rd Party relationships.
• Work with the Routing Specialist on billable rates for 3rd Party Services.
• Negotiate and renew 3rd Party contracts for next season.
• Review and manage KPIs pertaining to drivers, efficiency, and the cart program.
• Own the Cart Program.
• Maintain Rack Inventory Management to meet operational requirements—work with Routing Specialist and shipping docks in the process.
• Utilize the CC Database for cart recoveries.

• Organize and lead Annual Driver Meetings.
• Address annual CC LTA limitations during off-season.
• Manage fleet maintenance scheduling and compliance records.
• Maintain DOT Compliance with driver files and medical cards.
• Ensure compliance with trip and fuel permits across states.
• Maintain fleet mileage records for UCR reporting.
• Monitor drug and alcohol testing compliance for registered drivers.
• Work with software providers, such as Samsara and CC, to optimize operations.
• Conduct 3rd Party hauling performance reviews.
• Conduct annual performance reviews for all direct report employees.

• Serve as a backup for the Administrative Assistant and Routing Specialist in their absence, ensuring continuity of operations.

• Accountability – Lead by example with the Winning with Accountability mindset (Clarity, Specificity, Ownership, Sharing). Hold all direct reports accountable for meeting expectations and timelines.
• Safety – Foster a culture of safety at all levels of the company by continuously creating, improving, implementing, and enforcing safety policies and procedures.
• GGOB – Communicate effectively and establish credibility throughout the organization on GGOB principles and open book management. Coach direct reports on financial literacy, strategic direction of the company. Continue to develop a…