Student Services Analyst

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst for the Financial Aid Department. This position is responsible for performing professional-level Financial Aid student services work, which requires independent evaluation and analysis of issues and judgment to select and apply standard techniques, procedures, regulatory requirements, and criteria to resolve programs and make recommendations.

This position processes Federal Financial Aid, Scholarships, and other student funding. Develops, analyzes, coordinates, oversees, and implements program functions related to Federal Financial Aid, Scholarship, and other student funding.

Essential Functions

20% Performs highly technical and complex financial aid student service and processing. Processes aid for assigned students. Identifies resources needed to address students' circumstances and potential barriers. Assists students by walk-in, electronically, over the phone, and email as elevated by other staff.

20% Independently processes various student appeals utilizing professional judgement guidelines. Provides information and technical assistance regarding program applicable laws, policies, rules, and regulations. Interprets and develops changes in Policies and Procedures. Reviews program requirements to evaluate and determine eligibility, and/or evaluates policy to determine and ensure program compliance.

20% - Troubleshoots and resolves office processing/service issues, which may include computer/software problems. Prepares and processes reports, tracks processing, and completion. May administer programs such as scholarships, loans, federal work study, and Pell grants. Coordinates and performs systems testing and maintains database information, and reporting systems. Supports staff with daily operations, technically complex issues, when customers challenge the process, etc. Provides advice to staff and students regarding processes related to complex issues.

May directly or indirectly supervise full-time and part-time staff. Monitors processing by staff, assuring quality of data being processed by staff, and addressing needs that arise.

20% - Prepares, presents, designs, and maintains correspondence, reports, presentations, program materials, and documentation. Provides training and orientation to Full-time and Part-time staff. Coordinates office functions, projects, events, and processing. Coordinates workflow and develops policies and procedures. Performs program coordination and administration, including operational planning, program evaluation, problem resolution, and technical assistance. Provides daily processing updates to employees (as needed).

10% - Serves as a subject matter expert, applying professional judgment to financial aid applications, determining eligibility, and ensuring compliance with federal regulations. Stays updated on federal regulations and communicates changes to staff, fostering a student service and compliance-driven culture within the office. Collaborates with the financial aid team to streamline processes, resolves aid processing issues, and ensure timely, accurate aid disbursement.

Coordinates, organizes, and supervises staff work when assigned, ensuring deadlines are met and work is evaluated and prioritized effectively.

10% Monitors department financial aid processes to ensure compliance with federal regulations and internal policies. Reviews program requirements and evaluates criteria to determine student eligibility and processes. Conducts research on Title IV federal guidance and industry best practices to recommend and implement new strategies for the Department. Performs other duties as assigned commensurate to the grade level of the position.