Authorization Coordinator

Authorization Coordinator –
Integrated Medical Services (IMS)

Location: Cardiology Clinic, Avondale, AZ

IMS Care Center is a physician‑led organization of 500 employees dedicated to high‑quality innovative health care. We seek a professional, compassionate and knowledgeable individual to fill the position of Authorization Coordinator in our Cardiology Clinic.

• Submits authorization requests to insurance for ancillary services performed in the clinic.
• Manages ancillary schedules to ensure all tests/procedures are approved before the patient arrives for testing.
• Coordinates and manages physician clinic/procedure schedules with the RFA/Procedure schedulers.
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
• Verifies demographics, referral, and insurance info of new patients and established patients.
• Prepares documentation a few days before verifying insurance/outstanding liabilities/medical documents and informs patients of copays and deductibles.
• Re‑schedules appointments/tests/procedures if needed due to insurance.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Answers all incoming calls and routes them to the appropriate staff; phones must be answered within 3 rings, and phone ring volume must be turned up to level 5.
• Verifies eligibility via insurance portals or by calling insurance.
• Provides excellent customer service and assistance to patients of the practice.
• Communicates patient’s problem/complaint to the practice manager.
• Responsible for overall cleanliness of the front office.

• Previous experience with Athena system is a plus.
• Bilingual required.
• Excellent customer service and communication skills.
• Excellent communication skills—both written and verbal.
• Ability to plan, coordinate, and organize front office tasks.
• Good computer skills and familiarity with Microsoft Word and Excel.
• EMR (Athena) experience a plus.
• Knowledge of insurance portals a plus.

• High School Diploma or GED.
• At least 1 year of customer service skills and experience.

Generous compensation package including medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a lucrative 401(k) plan.

Entry level

Full‑time

Other

Hospitals and Health Care