Front Office Representative-Neurology

Front Office Representative – Neurology Clinic (Avondale)

Headquartered in Phoenix, IMS is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high‑quality innovative healthcare. Each day is a new opportunity for groundbreaking ideas and unparalleled growth. Our culture focuses on what we can accomplish today and where it can lead us tomorrow.

IMS is searching for a professional, compassionate, and knowledgeable individual to fill the position of Front Office Representative for our Neurology clinic in Avondale. The role involves greeting patients and providing the highest quality customer service. Duties include a variety of front‑office tasks such as check‑in and check‑out, answering phones, scheduling, and filing. The representative will instill the IMS mission, vision, and values in every interaction.

• Coordinates and manages physician clinic schedules.
• Welcomes patients as they contact the office personally or by telephone, explaining the services available, payment categories, and billing procedures.
• Manages check‑in and check‑out functions, verifies demographics of new patients, scans insurance cards into the medical file, and collects and verifies patient forms prior to the provider visit.
• Prepares schedules a day before appointment, verifies insurance, outstanding liabilities, medical records, and informs patients of copay and deductibles.
• Checks patients in and out.
• Schedules appointments, tests, and procedures; directs walk‑in patients and emergencies as per established policies and procedures.
• Answers all incoming calls and routes them to appropriate staff, relays telephone messages.
• Collects co‑pays and verifies patient coverage, computes charges payable by patient.
• Maintains and keeps an updated scanning/filing system.
• Has an understanding of insurance referral processes.
• Can multi‑task and execute delegated duties.

• At least 1 year of customer‑service experience.
• Previous experience with the Athena system is a plus.
• Strong communication skills; initiative; teamwork.
• Excellent organizational skills and attention to detail.
• Computer skills using Microsoft software, scheduling software, and email applications.
• Ability to work in a constant state of alertness and safely handle responsibilities.
• Must be able to multitask several phone lines.
• Bilingual preferred.

• High School Diploma or equivalent.

Joining IMS means more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive workplace, encouraging individual expression and thriving on innovative ideas.

Benefits include a generous compensation package with medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off, and a lucrative 401(k) plan.

IMS is a tobacco‑free work environment.

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.