CASE MANAGER

Position: CASE MANAGER 2
DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER 2

Job Location:

Address:
Division of Developmental Disabilities (DDD)

290

E. La Canada Blvd - Avondale, AZ 85323

8990 W. Peoria Ave - Peoria, AZ 85345

11526 W. Bell Rd - Surprise, AZ 85378

Posting Details:

Salary: $49,000 - $51,000

Grade: 17

Closing Date:
January 31, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view 'Our DES' video.

Come join the DES Team!

DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 2. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

* Driving a vehicle to conduct onsite visits to members' homes, schools and/or program sites to develop relationships and to discuss services needs and supports

* Developing, writing, reviewing, monitoring, and evaluating Individual Support Plans (ISP's) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies

* Researching community for available resources to meet needs identified in ISP to inform members of resource options

* Facilitating meetings and program visits to assist with members/family choices; completing referrals for assessed/covered services

* Collaborating with community agencies to provide assistance and support to members and families in crisis

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

* Health Insurance Portability and Accountability Act (HIPAA)

* Medical and behavioral health issues and terminology

* Methods, procedures, and techniques used in the development of Individual Support Plans (ISP)

* Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities

* Principles and practices of case management

Skill in:

* Oral and written communication

* Developing, evaluating, and maintaining member service plans

* Interviewing, counseling, and interacting with members and family members

* Problem identification and resolution

Ability to:

* Work independently and within diverse work teams

* Document case files and information within required/mandated timelines

* Maintain confidentiality

Selective Preference(s):

N/A

Pre-Employment Requirements:

* Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI);

OR candidate must have a minimum of two (2) years' experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a…