Truck Store Manager

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The manager provides day-to-day operational oversight and leadership for T-Mobile's Mobile Showrooms employees. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company's mobile showroom locations and events. Oversees event marketing process including strategic planning, creative development, execution, measurement, and communication for T-Mobile's Mobile Showrooms. This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for the Mobile Showroom.

The manager will develop relationships with local organizations and businesses in an effort to drive store traffic. Works cross functionally with multiple internal departments, event properties, agencies, and senior-level leadership.

• Event Management, Brand Ambassador, Logistics, Planning – Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and deliver results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensure an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.

• Partner Event Management – Onsite management for TPR locations, Logistics, Planning, Training. Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.

• Mobile Showroom Program Management – In partnership with corporate, field, local and retail channel marketing teams, accountable for program ownership, planning, implementation, execution and reporting that is on time and on brand. Customize events to the Mobile Showroom, capitalizing on the unique opportunities inherent in the program. Leverage relationships with Corporate Marketing, OEMS, regional stores and local marketing teams to maximize impact of events that coordinate with regional and company initiatives.

• Community Outreach & Support – Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.

• Management – scheduling, hiring, standard training, etc.

  • Talent Management – Oversee store team including recruiting, hiring, firing and oversight. Responsible for creating or approving store schedule. Manage performance feedback by creating and delivering feedback to store employees directly or overseeing Associate Manager in creating and delivering feedback. Build store pride, recognize and celebrate success of your team.
  • Coaching – Motivate and coach store team with one-on-one coaching, coaching in the moment and coaching monthly performance and guide IDP for reps. Share timely feedback to improve performance and encourage growth. Create and deliver performance feedback to store team. Ensure completion of training for store staff.
  • Development – Develop employees in your team to align to their interest and career goals, sharing timely feedback to improve performance and encourage growth.

• High School Diploma/GED (Required)
• 2-4 years – 3 Years Retail Management experience in high volume environment

• At least 18 years of…