Service Advisor

We are recruiting on behalf of our client, a well-established multi-franchise approved commercial vehicle dealer group with multiple centres across South West England. They are seeking a Vehicle Service Advisor to join their Avonmouth facility. The Vehicle Service Advisor will play a pivotal role in delivering exceptional customer service and managing the front-of-house operations efficiently.

Benefits for the successful Service Advisor:

Starting salary £32,000 per annum, dependent on experience
33 days annual leave, including bank holidays
Access to comprehensive manufacturer-accredited training and development programmes
Company pension scheme
Free on-site parking
Workwear provided
Supportive and friendly working environment
Opportunities to work with an industry-leading commercial vehicle brand
40 hours per week, Monday to Friday Duties of the Service Advisor:

Greet customers and create a welcoming first impression
Book appointments and manage workshop diaries efficiently
Prepare estimates and gain customer authorisation for work
Handle incoming phone calls, email enquiries, and customer queries
Prepare job cards, ensuring accuracy in paperwork
Communicate with the workshop controller and technicians regarding vehicle status
Update customers on progress throughout the service process
Process payments and issue invoices
Maintain a tidy and professional reception area
Support the workshop team with administrative tasks to ensure smooth daily operations

Requirements of the Service Advisor:

Proven experience as a Service Advisor within a busy automotive environment preferred
Strong customer service skills with the ability to communicate effectively at all levels
Excellent organisational and IT skills; familiarity with Kerridge/Keyloop DMS is advantageous
Previous experience working with commercial vehicles or within the commercial vehicle industry is highly desirable
Ability to deliver a high standard of service consistently
Enthusiastic team player with a professional attitude

The ideal individual will possess the ability to provide outstanding customer care, ensuring high levels of satisfaction and loyalty. Strong organisational skills and a proactive approach to tasks are essential for success in this role.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Avonmouth and Bristol, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career