Helpdesk Engineer

We are seeking a dedicated Helpdesk Engineer to join our Client's dynamic IT support team. In this role, you will serve as the first point of contact for users experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to business operations.

The role will involve providing 1st line support to their customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion. They have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the technical team.

In this job you will be required to;

Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements

Support mobile systems for both the company and clients

Provide technical support to field operatives and mobile device users

Carry out Operating System re-loads, Stage Devices for deployment

Provide quality and assurance for our customers

Required skills:

Excellent spoken and written English, good organisational and fault-finding skills.

Some knowledge of the following would be of benefit:

Android operating systems, SOTI Mobi Control / Air Watch or other Mobile Device Management (MDM) platforms, Freshdesk (or other customer support software packages), Warehouse Management or ERP systems, WiFi Infrastructure. Demonstrable interest in Technology and IT. Helpdesk Engineer

Hours of work:
This is a Full-Time position - 8.30am to 5.00pm from Monday to Friday inclusive. Benefits:

£26k-£28k starting salary (negotiable according to background and experience)

Regular Training on Solutions and Technology

21 days holiday (plus bank holidays)

Automatic enrolment into the company’s “Nest” pension scheme

Critical Illness & Death in Service schemes after 1 year of service

Private Health Insurance plan after 1 year of service

This role is based at our Client's offices in Avonmouth - Remote Working is not an option You must have your own transport as public transport links to Avonmouth are not reliable