Regional Service Manager

£55,000 £ 57,000 Bonus Company Vehicle

Are you an experienced Service Manager looking for your next leadership challenge? Do you thrive on delivering outstanding customer service, driving operational performance, and developing high-performing teams?

We're partnering with a market-leading specialist vehicle manufacturer to recruit a Regional Service Manager for their South West operation. Based in Bristol, this is a fantastic opportunity to take ownership of a busy Service Centre, leading all aspects of aftersales and service delivery while ensuring exceptional customer satisfaction and commercial success.

As Regional Service Manager, you'll lead the day-to-day service and aftersales operation, ensuring the highest levels of efficiency, technical quality, and customer experience.

Key responsibilities include:

Leading and developing a team of technicians and service professionals

Driving service centre productivity, utilisation, and profitability

Delivering exceptional customer service and maintaining strong client relationships

Managing service centre budgets, overheads, and performance targets

Supporting workshop planning and job prioritisation

Providing technical support on complex repairs and maintenance activities

Overseeing parts stock management across the depot and field engineers

Driving improvements in First-Time Fix rates and overall service performance

Identifying training and development needs within the team

Conducting performance reviews, workforce planning, and holiday approvals

Managing service contracts and ensuring excellent aftersales delivery

We're keen to speak with candidates who have:

Proven experience in a Service Manager, Aftersales Manager, or Service Operations leadership role

Strong customer-facing and stakeholder management skills

A background within special purpose vehicles, plant equipment, HGV, manual handling, or a related engineering sector

Excellent leadership, coaching, and communication abilities

Commercial awareness with experience managing budgets and service performance

SAP experience (desirable)

A full UK driving licence

This is an excellent opportunity to join a well-established and growing organisation where you'll have genuine influence over service delivery, team performance, and customer satisfaction across the South West region. You'll be joining a business that values its people, invests in development, and offers long-term career progression.

Interested? Apply today or contact me directly for a confidential conversation.

INDENG