Receptionist, Administrative​/Clerical

We are looking for someone to join our excellent reception team who all work very hard at being the first point of contact for the majority of patients. The role is demanding, and sometimes difficult, but overall rewarding. The whole Practice Team are friendly and we look forward to welcoming a new member of staff.

This is a part-time post. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staff levels:

• a.Maintain and monitor the practice appointment system
• b.Process personal, telephone and e-requests for appointments
• c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d.Signpostpatients to the correct service
• e.Initiating contact with and responding to, requests from patients, team members and external agencies
• f.Clinically code data on Systm One
• g.Photocopy documentation as required
• h.Dataentry of new and temporary registrations and relevant patient information as required
• i.Inputdata into patients healthcare records as necessary
• j.Manageall queries as necessary in an efficient manner
• k.Maintaina clean, tidy, effective working area at all times
• l.Monitor and maintain the reception area and notice boards
• m.Support all clinical staff with general tasks as requested
• o.Action incoming emails and correspondence as necessary
• p.Complete opening and closing procedures in accordance with the duty rota
• q.Produce,maintain and participate in the receptionist rota for lunch and out of hours cover

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Good P.C. Skills
• Ability to handle queries effectively and sensitively
• Good telephone manner
• Ability to work well under pressure
• Ability to use own initiative
• Team Player

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.