Sales Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

• Execute structured prospecting activities, including outbound calling, email outreach and Linked In engagement.
• Identify high potential prospects using advanced research techniques and industry tools.
• Drive lead qualification through deeper needs assessment, technical understanding and decision maker mapping.
• Manage the early stages of the sales funnel with autonomy, ensuring a steady flow of qualified opportunities.
• Improve prospecting effectiveness by refining messaging, outreach sequences and targeting strategies.
• Maintain detailed records of activities, outcomes and customer insights in the CRM.
• Coordinate directly with field sales to ensure smooth transition and prioritization of opportunities.

• Analyze target markets and sub segments to identify growth pockets and emerging opportunities.
• Conduct structured research on companies, applications, technologies and competitive landscapes.
• Build and maintain advanced prospect databases, including segmentation, scoring and prioritization.
• Evaluate outreach data and conversion metrics to optimize lead generation tactics.
• Provide the sales organization with synthesized insights, opportunity lists and market intelligence.
• Monitor market signals, industrial news and investment trends relevant to the region.
• Ensure all insights and data are captured, structured and leveraged in the CRM.

• Lead first contact conversations with potential customers, handling more complex qualification discussions.
• Present Xylem’s offering with greater depth, addressing technical and commercial questions at a preliminary level.
• Secure high quality appointments for the field sales team, ensuring alignment with sales strategy and priorities.
• Join customer visits when needed to support evaluation, handover and opportunity shaping.
• Maintain consistent follow‑up communication with prospects to move them toward engagement.

• Ensure high CRM hygiene, ensuring opportunity data is accurate, complete and actionable.
• Support opportunity progression by aligning with Marketing, Sales and Engineering on lead status and needs.
• Contribute to the refinement of sales playbooks, scripts and prospecting workflows.
• Conduct follow ups on proposals, quotes or customer inquiries when delegated by field sales.
• Assist in preparing reports on lead generation performance, funnel status and market trends.

• Work closely with Marketing to enhance targeting, align campaigns and provide feedback from the market.
• Collaborate with Application Engineering to understand technical aspects relevant to early qualification.
• Exchange information with Pricing and Customer Support to facilitate accurate early‑stage discussions.
• Participate in cross team initiatives aimed at improving customer acquisition effectiveness.
• Support continuous improvement activities through insight sharing and process enhancement suggestions.

• Strong communication and persuasion skills across phone, email and digital channels.
• Proactive and autonomous approach to identifying and developing new business.
• Analytical mindset with the ability to synthesize complex information.
• Ability to collaborate effectively within a matrix organization and with multiple stakeholders.
• Resilient, adaptable and focused on delivering measurable results.
• Strong ownership of tasks, pipeline and process improvements.

• Bachelor’s degree in Business, Marketing, Engineering or a related field.
• Minimum 2–3 years of experience in prospecting, inside sales, lead generation or a similar sales role.
• Demonstrated success in…