Assistant Administrator

About the Role

If you are looking for a role where you can make a real impact each day, and you’re organised, proactive, and passionate about delivering excellent customer service, this could be the perfect opportunity for you.

We’re seeking a confident and reliable Administration Assistant to support our busy team and ensure customers receive a friendly, professional experience every time. You’ll play a key part in keeping our operations running smoothly while helping customers feel valued and supported.

What You’ll Be Doing

Providing day‑to‑day administrative support, including data entry, filing, document preparation, and record‑keeping

Acting as a first point of contact for customers via phone, email, and in person

Handling enquiries with professionalism, accuracy, and a customer‑focused approach

Escalating issues when needed and ensuring timely follow‑up

Keeping customer and administrative records up to date in relevant systems

What We’re Looking For

Strong organisational and time‑management skills

Excellent communication, both written and verbal friendly, helpful, and solution‑focused approach

Confidence in dealing with customers and resolving queries

Proficiency with office software (Microsoft Office, email systems, CRM tools)

Ability to multitask and stay calm in a busy environment

A proactive mindset with great attention to detail

Experience & Qualifications

Previous experience in administration or customer service is an advantage

Basic understanding of office procedures

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