Assistant Administrator

About the Role

If you are looking for a role where you can make a real impact each day, and you’re organised, proactive, and passionate about delivering excellent customer service, this could be the perfect opportunity for you.

We’re seeking a confident and reliable Administration Assistant to support our busy team and ensure customers receive a friendly, professional experience every time. You’ll play a key part in keeping our operations running smoothly while helping customers feel valued and supported.

• Providing day‑to‑day administrative support, including data entry, filing, document preparation, and record‑keeping
• Acting as a first point of contact for customers via phone, email, and in person
• Handling enquiries with professionalism, accuracy, and a customer‑focused approach
• Escalating issues when needed and ensuring timely follow‑up
• Keeping customer and administrative records up to date in relevant systems

• Strong organisational and time‑management skills
• Excellent communication, both written and verbal, friendly, helpful, and solution‑focused approach
• Confidence in dealing with customers and resolving queries
• Proficiency with office software (Microsoft Office, email systems, CRM tools)
• Ability to multitask and stay calm in a busy environment
• A proactive mindset with great attention to detail

• Previous experience in administration or customer service is an advantage
• Basic understanding of office procedures