Court Usher

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England & Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms; it must serve all those who call on it, from vulnerable people to families, claimants and businesses.

Full Time, 37 hours per week 9am – 5pm.

This role is a contract role until the end of September 2026 (with a possibility of extension) but will offer valuable exposure working within the Public Sector.

Pay rate: £12.21 per hour.

• Balance usher and administrative duties, working where needed.
• Serve as an essential first point of contact for all court users.
• Maintain regular contact with the judiciary and assist the administrative staff.
• Meet members of the public, including vulnerable witnesses, and their legal representatives; prepare court/hearing rooms.
• Complete documentation and ensure the court runs efficiently.
• Carry out general clerical work as required to support HMCTS; manage own time.

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask while working in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency and ability to learn and adapt to different technologies and software packages.
• Excellent organisational and time‑keeping skills.

As the Court Usher, you act as the essential first point of contact for all court users during hearings. You will regularly interact with the judiciary and support administrative staff to ensure a smooth flow of court work. Your day will involve meeting members of the public and their legal representatives, preparing court/hearing rooms, documenting tasks, and ensuring efficient operations. General clerical work may also be required to support HMCTS.

You must be capable of reacting quickly and professionally to unexpected situations, with a sensitivity to people from all backgrounds, many of whom may be vulnerable and under stress. Assistance and support are available, and there is little discretion to deviate from standard procedures; you may need to assert a firm stance when procedures are not understood or welcomed. The role is performed within a team, with regular management support, and requires independence in time management.

Brook Street proudly supports the Armed Forces Covenant and guarantees interviews to veterans and spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability, veteran or spouse/partner of military personnel and meet all essential criteria, we encourage you to register your interest via the Brook Street website.

We are committed to engaging with you.

Please apply online.