Ward Administrator​/Receptionist

Overview

We re seeking an Ward Administrator/Receptionist to join us in Sapphire Ward. This is an important front-line role, providing high-quality administrative and reception support within a busy inpatient ward environment. Sapphire Ward is a 20 bedded Acute male ward for 18-65 yrs of age. You will be the first point of contact for patients, visitors and staff, playing a key part in ensuring the smooth day-to-day running of the ward and supporting the delivery of safe, effective patient care.

• Act as the first point of contact for the ward, welcoming patients, visitors and staff, managing telephone enquiries and monitoring emails to ensure timely responses.
• Provide comprehensive administrative and clerical support to the ward team, including preparing admission documentation, information packs and meeting materials.
• Maintain accurate patient records by updating ward status boards, bed states, admissions, discharges and uploading documentation to the electronic patient record system.
• Coordinate operational tasks such as booking patient transport, ordering ward supplies through e-procurement systems and reporting estates, IT and equipment faults.
• Support ward governance and safety processes, including maintaining confidentiality, assisting with fire safety checks, taking meeting minutes and providing cover for colleagues when required.
• Attend annual Fire Awareness refresher training in line with Trust requirements.
• Complete all mandatory and statutory training as required by the Trust.
• Participate in an annual appraisal and Personal Development Review (PDR), contributing to agreed objectives and development plans.
• Attend relevant IT and systems training as required, including (but not limited to) RIO, Health Roster, Procurement systems and Smart Card Manager.
• Undertake any other duties that are appropriate to the role, following discussion with the line manager.

For full responsibilities please read the attached job description. We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity  will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview. We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.

Appointment to this post is subject to the Trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.

We re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life. Employees are expected to undertake mandatory and statutory training related to their role.

We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC). We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. We actively support anti-racism,…