Administrators, , Administrative​/Clerical

Role Overview

We are currently recruiting an administrator to work in the reception area of a newly funded clinic location at Regents House in Aylesbury. This role covers the reception area of the building and provides administrative support for the two services operating from this building:
Buckinghamshire Talking Therapies and the Primary Care Mental Health Hub. It is a client‑facing position that prioritises staff wellbeing and patient care, and offers a fantastic opportunity to work with a dynamic and supportive team.

• Oversee the reception area and manage inquiries via email and telephone from service users and professionals.
• Maintain high‑quality administrative services for a large client base across the county.
• Support daily operations for both Buckinghamshire Talking Therapies and the Primary Care Mental Health Hub.
• Adapt quickly to changing priorities and work effectively in a fast‑paced environment.

• Strong interpersonal skills and a pleasant telephone manner.
• Proficient keyboard, administrative and computer skills.
• Flexibility, adaptability and a willingness to travel for work purposes.
• Commitment to continuous learning and the willingness to undergo mandatory and statutory training.

• All new starters receive a thorough induction process, both local and Trust wide, to create a supportive working environment.
• Appointment is subject to satisfactory references covering 3 years of employment or study.
• We offer flexible working arrangements to help you balance work and personal life.
• We encourage vacancies to reflect an inclusive workforce and support reasonable adjustments for potential applicants.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults.
• Our Trust engages in research in partnership with the University of Oxford, the NIHR Clinical Research Facility and other national collaborations.

We welcome applications from all sections of the community and are an Equal Opportunities employer. We actively encourage applications from groups under‑represented in the workforce, including people with disabilities, men from all socio‑economic backgrounds, diverse ethnic backgrounds and the LGBTQIA+ community. All employees are expected to demonstrate our core values of being safe, caring and excellent.

• Excellent opportunities for career progression
• Access to tailored individual and Trust‑wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team