Bank HMP Administrator

Overview

Provide general administrative support to services across all healthcare departments – primary care, mental health and support services. The admin function is wide‑ranging and each team member will focus on particular aspects while also providing cover across core elements of the team’s work as required. The role offers flexible working.

• Provide general administrative support across healthcare, including Primary Care, Mental Health, Staffing and Quality & Performance.
• Responsible for distribution of post received, ensuring all correspondence is distributed appropriately and accurately.
• Support timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.
• Deal with telephone enquiries from residents and serve as first point of contact for the prison and external agencies, responding accordingly.
• Ensure information received from other agencies is processed in a timely and confidential manner.
• Provide secretarial support using a variety of software packages (primarily MSWord, MS Excel, C‑NOMIS and Systm One) to the multidisciplinary team.
• Produce the daily patient movement list (PMMS).
• Respond to requests for medical records within set time‑scales and in line with local processes.
• Scan and file patient records as required.
• Assist in the implementation of management information systems, inputting and extracting data.
• Support and allocate internal/external appointments as required.
• Provide admin for visiting services including appointment ledgers and appointment letters.
• Provide admin support for issues relating to IT, estates and equipment.

• Support Smart Card administration.
• Order supplies for clinical and stationery requirements.
• Liaise with internal and external agencies (e.g. IT and Facilities departments) to ensure routine maintenance of equipment and treatment areas is kept up to date.
• Provide statistical information as required.
• Support data collection exercises associated with core healthcare functions as required.

• Equipped with latest technology, including electronic prescribing, to reduce time spent on administration and drug rounds.
• Commitment from the team to develop you as a practitioner, offering coaching and in‑house development sessions.
• An opportunity to work with a fun, energetic and passionate team who look after each other and their patients, evidenced by team outings, away days and local events.

• Efficient recruitment process.
• Flexible shift working hours to provide a healthy work‑life balance – Monday to Sunday, nights and long days.
• Team leaders are accommodating in supporting staff to set and achieve goals.
• Generous NHS Pension scheme.
• Investment in the health and wellbeing of our staff, families and friends.

• A good level of general education to include ‘O’ Level or GCSE standard for English and Maths or equivalent.

• Previous office and administrative experience.
• Experience working within an NHS department or secure settings environment.
• Experience and knowledge of software programmes.
• Good standard of written and oral communication.

• Ability to develop and maintain high standards of accuracy and attention to detail.
• Ability to prioritise and plan workload to meet deadlines and competing demands.

• Willing to develop own skills and knowledge.
• Ability to maintain quality in own work.
• Flexible and able to provide admin cover in all healthcare areas.
• Able to work autonomously and within a team.