Medical Receptionist

Core Responsibilities

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a. Receive correspondence from external agencies and process accordingly
• b. Scanning documents to the relevant software programme and logging them
• c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
• d. Initiating contact with and responding to, requests from patients, team members and external agencies
• e. Photocopy documentation as required
• f. Support administrative staff, providing cover during staff absences
• g. Input data into the patients healthcare records as necessary
• h. Manage all queries as necessary in an efficient manner
• i. Maintain a clean, tidy, effective working area at all times
• j. Support all clinical staff with general tasks as requested
• k. Completion of administrative tasks in relation to patient results and letters

In addition to the primary responsibilities, the receptionist may be requested to:

• a. Maintaining and monitoring the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Partake in audit as directed by the audit lead
• f. Action incoming faxes when necessary
• g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• h. Complete opening and closing procedures in accordance with the duty rota