Secretary, Administrative​/Clerical

Position: Support Secretary
Location: Buckinghamshire

Job Title:

Support Secretary

Trust:
Buckinghamshire Healthcare NHS Trust

Location:

Stoke Mandeville Hospital HP21 8AL

Hours:

15 hours per week

Working Pattern:
Mon-Fri. Flexible in terms of either x2 7.5hr days or 3x 5hr days etc

Duration: 3 Months

MAIN PURPOSE OF THE POST

To provide administrative and clerical support to the Pain Management Team Secretary.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

* To support the Pain Management Secretary

* Collect and distribute all incoming mail.

* To provide a support Medical Secretarial Admin Service within the Directorate. To undertake accurate audio/copy typing (including digital) of medical correspondence and general administration for the Consultants and their Teams. This will include highly sensitive and complex medical terminology with a need for confidentiality.

* In the absence of the Medical Secretary (or as appropriately delegated) to receive and open Consultant/medical staff’s mail, to action routine/non-routine and urgent correspondence and drawing the necessary items to the attention of the person concerned.

* Answers calls without delay, informing caller of department/extension and own name and position, establishes identity of caller and reason for call and transfers call to other members of staff as required.

* To exercise initiative in dealing with enquiries from patients/relatives, general practitioners and individual departments both on the telephone and in person.

* Reassuring patients, Carers and relatives, if appropriate, waiting for appointments, test results and commencement of treatment. To take appropriate action where required.

* To act as part of a departmental Team; thus providing secretarial and administrative services as necessary for colleagues in their absence

* Photocopying and filing

* Folding and sending of appointment letters

* Scanning

* Telephoning patients to advise of cancellations, appointments etc.

* To be responsible for any daily housekeeping procedures relating to the running of the secretarial area

You’ll have the following skills/experience:

* Abilityto develop

* Demonstration of the ability to motivate self and others

* Be able to articulate information accuratel.

* Interpersonal and communication skills

* Ability to resolve conflict/dispute in a non-confrontational manner.
   eg Communication skills,excellent organisation skills,keyboard skills, high motivation, Specialknowledgerequirements

   System Knowledge:
   Microsoft Office

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities
- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

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