Customer Services Advisor

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).

Location – Stoke Mandeville Hospital with occasional cover at Wycombe Hospital
Full‑Time 37.5 Hours per Week
£24,870 per annum – plus a range of exclusive Rewards and Benefits

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are met or exceeded. But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

We offer a unique set of rewards and benefits that you can make the most out of:

• Annual Leave – 27 days per year, plus bank holidays and the option to buy 3 extra days.
• Employee Discount Schemes – Access to benefits such as the Blue Light Card, which provides over 15,000 discounts online and on the high street, and the Beat reward and recognition platform with discounts on electronics, entertainment, travel and more.
• Star of the Month! – Recognise colleagues who go the extra mile and win £100 worth of shopping vouchers.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro‑active tasks to pre‑empt process or service issues, with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

• Strong working relationships and prioritisation skills.
• Customer service experience where delighting the customer is core focus.
• Administration experience.
• Ability to handle high volume internal and external customer enquiries and conflicting priorities.
• Advanced written, face‑to‑face and telephone communication skills with a wide range of customers.
• Proactive approach to relationships and troubleshooting.
• Time and workload management skills.
• Ability to prioritise conflicting workloads.

In return for your commitment, we offer a range of benefits:

• Generous annual leave allowance – 27 days per year, plus bank holidays.
• Commitment to talent management and development.
• Star of the Month! award – colleagues or teams can win £100 worth of shopping vouchers.
• Pension – up to 10% contribution to a stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discount platform.

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet short, medium and long‑term needs. We are owned by the Department of Health and Social Care and we reinvest any surplus back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute, underscoring our commitment to making NHSP a great place to work for all our corporate employees.