Customer Liaison Officer

Aylesbury, Buckinghamshire, United Kingdom and 1 more

As a Customer Liaison Officer, you will provide a friendly housing management service to your residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team of Customer Liaison Officers across the region.

This is a full time, 12-month fixed term contract. This is a field-based role, and you will be required to travel around your patch, Stevenage & Aylesbury.

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

Due to the location, and nature of this role, you will need a full UK driving licence and access to your own car.

• Excellent customer service delivery, demonstrating good communication and relationship building skills.
• The ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience and able to deal with challenging situations and deliver sustainable outcomes.
• Experience of analysing data and drawing conclusions.
• Experience of working in the housing or property sector
• CIH Level 3 or working towards.

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would love to hear from you, create your application today!

Interviews for this role will take place remotely week commencing 16th March 2026.

A basic DBS is required for this role; this will be paid for by The Guinness Partnership.

• Job Identification 13449
• Job Category Housing and Customer Services
• Recruitment Advisor Chelsey Lindsay che