Service Manager​/Advisor

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day‑to‑day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS
. This is a hands‑on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.

We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well‑run workshop. Monday‑Friday 08:00–17:00 with optional overtime/Saturdays.

• Act as the first point of contact for customers, in person, by phone, and via email
• Manage front desk operations, bookings, vehicle drop‑offs, and collections
• Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times

• Proactively identify and deliver upselling and cross‑selling opportunities
• Explain recommended work, service options, and costs clearly
• Convert enquiries into bookings and maximise workshop utilisation

• Take ownership of customer satisfaction, retention, and feedback
• Handle concerns and complaints professionally and efficiently
• Encourage repeat business and positive online reviews

• Oversee daily garage and front‑of‑house operations
• Coordinate technicians and workshop staff to manage workload and priorities
• Ensure health & safety, quality, and professional standards are consistently met
• Monitor job progress, turnaround times, and workmanship quality

• Manage warranty claims, liaising with suppliers, manufacturers, and customers
• Ensure accurate documentation and timely resolution of warranty issues

• Bring new ideas and processes to improve efficiency, customer experience, and profitability

• Maintain accurate job cards, customer records, and service histories
• Prepare invoices, process payments, and manage financial transactions
• Support stock control, parts ordering, and supplier relationships

• Motor trade experience is essential
• Minimum 5 years’ experience as a Service Advisor, Garage Manager, or similar
• Qualified/experienced vehicle technician
• Strong customer service and communication skills
• Confident in upselling and cross‑selling
• Organised, commercially aware, and comfortable managing a busy garage
• Proactive and solutions‑focused
• MOT Tester qualification is an advantage but not essential

• Competitive salary based on experience
• 22 days holiday + bank holidays
• Pension
• Bonus scheme

We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.

• Excellent customer ratings and a strong, established reputation
• Stable, long‑term role with a growing business
• Friendly, supportive team culture
• Ongoing training and development opportunities

-229 202