Account Executive Job Aylesbury area,England UK,Customer Service/HelpDesk

Position:
Account Executive

Location:
Haddenham

This is a Part Time Role.

Proactive currently have an exciting opportunity for a Account Executive to begin work for a leading manufacturing and production business in Haddenham.

Due to rapid company expansion and an ever growing order book, our client is hoping to recruit at least one additional Account Executive to help ensure the quality and accuracy of the factory’s function is well maintained throughout this new and excited influx of work.

Responsibilities

Develop and maintain working relationships with key customer contacts in collaboration with the Account Manager. Attends customer meetings as required to review and develop the account; ensuring the business exceeds customer expectations and responds to all client requests.

Co‑ordinate the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders and getting the orders out on the day.

Work cohesively with Buyers to ensure kit clearance and maintain continuous communication with the production, quality, engineering and despatch teams to ensure timely production and delivery of goods.

Support and co‑ordinate as required the Requests for Quotation (RFQs) process to help win the order.

Identify issues and problems such as Return Material Authorisation (RMAs), carrier issues and late deliveries and work collaboratively with other departments to find solutions.

Interpret and report on customer feedback to internal departments.

Send daily/weekly reports as requested. Open order books, stock reports, despatch and delivery reports, PODs and RMA reports to internal and external customers.

Maintain a good understanding of each customer’s products and their industry sector.

Monitor all customer service emails and answer, deal with or re‑direct all telephone calls to the business. Answer door buzzer and welcome visitors.

Experience

Excellent communication and interpersonal skills; professional and helpful to all customers and stakeholders with the ability to engage and develop strong working relationships.
Experience of managing or co‑ordinating accounts within a manufacturing environment.
Confident to work with commercial data and order time frames.
Willing to speak up when there is an issue and get support to find a suitable solution for the customer.
Able to handle multiple tasks and remain calm and composed under pressure.
Comfortable to plan, prioritise tasks and work at pace to deliver to tight deadlines.
Good computer literacy:
Proficiency in MS Office (Outlook, Word & Excel).
Previous experience of using an MRP or stock management system would be beneficial.

If you are interested in this position, please apply with a copy of your CV and a member of our team will be in touch to discuss the opportunity with you in further detail.

How to Apply

For more information on the role, or an informal discussion regarding opportunities we have available, please contact Charley McCleave on or c

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.

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