Best Start in Life Family Hub Assistant

Are you passionate about supporting children, young people and families? Do you enjoy working in a busy, customer-focused environment where no two days are the same?

We have an exciting opportunity for a BSiL Family Hub Assistant to join our Family Hub Service.

As the first point of contact within the hub, you will play a key role in creating a welcoming, inclusive and supportive environment for families, partners and any site visitors.

Working as part of a friendly team, you will provide information, administrative support and practical assistance to help ensure the smooth day-to-day running of the Family Hub while helping local families access the services and support they need.

3 x Full Time, centre based, positions based in Aylesbury, High Wycombe and Burnham - 18 month Fixed Term/Secondment.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

As a Family Hub Assistant, you will be responsible for ensuring visitors receive a warm welcome and can easily access the information, services and support available through the Family Hub.

Main responsibilities include:

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting children, young people and families to relevant services and community support.
• Supporting the safe, secure and effective operation of the Family Hub environment.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining accurate records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately. This is a fixed-location role based at the Family Hub, providing direct support to families, visitors and colleagues on site.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

The successful applicant will be able to demonstrate:

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage positively with a wide range of people.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• The ability to use initiative, remain organised and manage competing priorities.
• An understanding of the importance of safeguarding children, young people and vulnerable adults.
• A commitment to delivering inclusive, high-quality services to local communities.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately.…