Call Centre Advisor

Job Title:

Client Services Advisor (call centre)

Location:

Aylesbury (Hybrid Working)
Contract Details:
Full time, Permanent

Hours:

Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)
Salary: £23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

25 days annual leave, increasing with service up to 30 days, plus bank holidays
Additional festive closure days
Option to purchase up to 5 additional days of annual leave
Generous employer pension contributions
Life assurance scheme
Enhanced family-friendly benefits
Healthcare cashback programme
Employee Assistance Programme and lifestyle discounts
Professional development and study support
Free eye tests and contribution towards glasses
Hybrid working environment (3 days at home, 2 days in office)
Access to employee events and exclusive discountsResponsibilities

Deliver excellent customer service across telephone, email, webchat and written communications
Handle a high volume of inbound and outbound customer enquiries
Accurately process, validate and maintain customer records and data
Promote relevant products and services to customers where appropriate
Resolve customer queries, complaints and issues in a professional manner
Support customers with online services and website navigation
Ensure compliance with company policies, GDPR and data protection requirements
Identify opportunities to improve customer experience and departmental processes
Capture customer feedback and ensure it is communicated appropriately
Work towards individual and team KPI targets and quality standards

Skills and Attributes

Previous experience within a customer service, contact centre or customer support environment is highly beneficial
Excellent verbal and written communication skills
Strong organisational skills and attention to detail
Confident using computer systems and databases
Effective listening and questioning skills
Ability to manage multiple tasks and prioritise workload
Customer-focused with a positive, professional attitude
Strong problem-solving abilities and a solution-oriented mindset
Comfortable working to KPIs and service targets
Ability to remain calm and professional when handling complaints

Please note:

Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

If you are interested in this exciting opportunity, please apply via this job site, or reach out to Adecco Aylesbury on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website