Casual Library Services Officer

Buckinghamshire Library service is looking to recruit additional casual Customer Service Officers to work in our libraries across the south of the county.

You will work ad hoc hours as and when cover is required for full time library staff at different locations within Buckinghamshire - this will typically be to cover annual leave, sickness, and vacancies. There is no guarantee of minimum regular hours. You will be required to work as part of a team to maintain the efficient delivery of library services.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

The main duties in this post are to welcome customers into the library, give them the help they need to find books and information, and make full use of the libraries' ICT facilities. In addition, Casual Customer Service Officers have a role in promoting libraries to local communities, and working effectively with volunteers.

Casual

As a ‘casual’ worker, you’ll be required to work in various locations across Buckinghamshire, supporting library teams. Typically, you’ll support libraries close to your home location, when teams need additional support.

The successful candidate will be dedicated to providing an excellent level of customer service at all time including helping customers use online services.

Starting salary will be (grade
2) - £16.24 per hour which includes an additional 12.07% for holiday entitlement.

Please note this is a casual role of zero contracted hours per week.

The post holder may be required to work in various locations across the county on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday or Sunday, depending on the candidate’s availability, home location and the library service need.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows…