Customer Service Administrator​/Telephone Operator

Customer Service Administrator / Telephone Operator
Aylesbury Full-Time 36 Hours Per Week 25,000 Per Annum Temporary Ongoing Position

Are you an organised and customer-focused individual with a professional telephone manner? We are recruiting on behalf of a well-established and industry-leading business in Aylesbury for a Customer Service Administrator / Telephone Operator to support a busy Service Department

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Outlook, Word and Excel.
• Able to prioritise workload and work effectively within a busy team environment.
• Positive, proactive and willing to learn.

• 25,000 per annum.
• 36-hour working week.
• Monday to Friday role with no weekend working.
• Friendly and supportive office environment.
• Opportunity to gain valuable experience within a successful and growing business.
• Immediate start available for the right candidate.

If you're an enthusiastic administrator with excellent customer service skills and are looking for your next opportunity in Aylesbury, we'd love to hear from you.